iTerate Collaboration Tool
The iTerate platform provides administrators, technicians, service representatives & trainees with the tools needed for powerful and seamless real-time collaboration in both the installation & servicing environments.
Asynchronous collaboration, while very useful in forms like email and text messaging, quickly loses its effectiveness in situations where real-time teamwork is needed to tackle a goal. Be it a malfunctioning piece of machinery or a complex load balancing exercise, problems are best tackled working together in a group with real-time feedback. The iTerate platform exists for this very reason: to allow instantaneous and uninterrupted collaboration between all parties working on a common issue, and accelerate the speed at which the problem can be resolved.
Benefits of the iTerate platform
- Ensures equipment is installed/repaired correctly the first time by giving technicians the means by which to access installation manuals, as well as communicate and collaborate with technology experts located offsite
- Correct initial installation/repair improves customer satisfaction and the perceived product and service quality
- Reduces total service time, minimizing costs to you and improving customer satisfaction
- iTerate also includes education & testing modules for training and certification
Learn more — See for yourself how iTerate can help your O&M productivity.